Reptiles by Mack, LLC is one

Reptiles for sale online USA


Q: I have a problem with my order, what should I do?
A: E-mail us immediately at sales@backwaterreptiles.com, or by using the above form. We will get back to you.
Q: Can I get a picture of the animal I'm going to order?
A: Sorry, we don't have the manpower to provide pictures of individual animals, as we receive many requests per day and deal with thousands of animals.
Q: Where is my tracking number?
A: Each afternoon we e-mail tracking numbers for live animal orders only (not feeder insect orders). Expect this by 8pm Eastern time at the latest.

Q: Do you ship outside the United States?
A: No, we cannot ship to any country outside the U.S., not even Canada or Puerto Rico.

Q: Where are you located?
A: We have locations in CA, TX, and FL, but do not have public storefronts, sorry. We are online only and are not set up for customer pick-ups.

Q: How much is shipping to my address?
A: Shipping live animals is always a flat $39.99 per order (not per animal) regardless of your address or which state you live in. Feeder insect pricing on the website already includes shipping.

Q: Why don't you advertise your phone number?
A: We are an internet-based company and have a very streamlined staff. This allows us to keep our overhead expenses low, which means we can pass the savings on to our customers in the form of the lowest possible prices. This also means we do not have the manpower to answer phone calls throughout the day. We do respond to e-mails in a very timely fashion, however.

Q: What payment methods do you accept?
A: Our checkout system accepts VISA, Discover, Mastercard, American Express, Paypal, Debit cards, Pre-paid credit cards, and Gift cards.

Source: www.backwaterreptiles.com

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